Least Favorite Task on Amazon

There are a handful of tasks on Amazon that I don’t enjoy doing like customer service or creating variations. But the one I really dislike doing is dealing with Seller and Vendor Support. I know that Amazon sellers and consultants agree with me. Just go into Amazon forums and you will see that the majority of the complaints are about Seller/Vendor support.

Why? Because the support team often gives you a template response without understanding the case you’ve opened. When you try to call them, almost always their reply would be — ‘we’ve forwarded your case to our internal team and wait for their feedback’. If you ask when you’ll receive the feedback, they can’t give an answer and once you receive the feedback, it’s the same response that you’ve already received. You’d be going around in circles and it’s frustrating to say the least.

There was a time I was dealing with 2 separate issues on Seller Central. The first issue got resolved in 2 months and the 2nd issue got resolved in 4 months. It can take longer if I didn’t call Seller Support every single day to ask for an update.

And now I have 5 open cases both with Vendor and Seller support and it’s taking all my energy to deal with them. I wish I was doing something else with my time but it had to be done. If I can outsource it, I would. But the issues I’m dealing now are more sensitive and account-related. Fingers-crossed this won’t take months to get resolved because I don’t have that kind of time especially when Q4 is just around the corner.

Is there a workaround? Unfortunately, no. Patience is the name of the game. You can be more direct and straightforward with your replies and attach as many screenshots of the issue as you can. Just push them whenever you can and if you’re not satisfied with their answers, demand for a better explanation and expedited resolution.

Got questions or suggestions? Drop a comment or send me an email.