As an eCommerce manager, I have to deal with systems crashing almost every day. Just recently, Shopify (a well-known eCommerce platform) has had several outages this month. They have been very proactive when it comes to resolving technical issues so nothing to worry about.

However, what do you do when the technical issue is specific to just the store you’re managing? Do you immediately contact the Shopify support team? Search the Shopify community forum for people having the same issues? Or resolve it yourself?

When this happened to me, the first thing I did was check this website. If it says that all systems are operational, then the technical issue is not affecting all Shopify users, perhaps just a few users or, worse, just you. If your technical issues seem like an isolated case, search the Shopify community forum and look for similar instances. Almost always, there’s going to be 1 or 2 users complaining about the same issue as yours.

Now, if it’s just specific to your own store, follow these steps:

  1. Ask your colleagues if they can access the store on their end. If they said yes, then it’s probably your network connection. What you can do next is to connect to a different network. If you’re using Converge, try connecting to Globe or PLDT and see if the problem persists. If doing this doesn’t solve the issue, try step 2.
  2. Clear your browsing data (cookies, other site data, cached images and files) in both basic and advanced settings. Doing this will log you out of most websites. Once you’ve cleared your browsing data, try accessing the store again.
  3. If step 2 still doesn’t work, then it’s time to contact Shopify support team to help you.